Background

Knowledge dissemination has its own unique problems

Government and large insurers face a similar problem in dealing with the┬ápublic – the knowledge they hold about some specific aspect of law, regulation or policy is precise and technical, it may exist over many pages or in different documents. ┬áThe member of the public isn’t going to research the area, and may lack the vocabulary to be able to ask directly for what they need.

A call centre may serve as an interface, but if the answer needs to be crafted for the particular person and cannot be read from a script, this introduces the problem of limited knowledge on the part of the responder.

Turning the relevant text into a semantic structure (including modifiers for a particular person or situation) allows knowledge to be disseminated at the appropriate level of complexity.

We have already addressed similar problems of knowledge dissemination in the Health Care area – in general, outside of Health Care would expect more underlying calculation for a specific case and less medical expertise (tens of thousands of medicla concepts).

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